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Legal Framework Behind Your Account

We run this platform for Malaysia under a jurisdiction-dependent legal posture that shapes how you access the lobby, how your deposits and withdrawals clear, and how your account…

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mpo800 Legal Framework Behind Your Account
POLICY CONTACT

Reach Us About Legal or Policy Questions

If you have a question about your account status, data access, retention timelines, or any other policy matter, we offer three direct channels.

Live Chat Open the chat widget in the lobby footer any time between 09:00 and 02:00 Malaysia time. Our support agents can pull up your account history, confirm your data-access rights under this policy, and walk you through the steps to request a copy of your records or ask for specific details to be updated.
Email Support Send your policy question to our support inbox and you will receive a reply within 24 hours on business days. Include your registered email address and a brief description of what you need — whether it is a data-access request, a question about retention, or clarification on jurisdiction and eligibility for Malaysia players.
Policy FAQ Scroll down to the questions section on this page for answers to the most common policy topics: what data we collect, how long we keep it, how you can request changes, and what happens if local law shifts. Most visitors find their answer there without needing to open a ticket or start a chat.
DATA AND SECURITY

How We Handle Your Account Information

When you open an account and start funding it with Touch 'n Go, GrabPay, Boost or FPX, we collect the data needed to verify your identity, process your transactions, and keep your…

Data Collection

We collect your email, payment transaction references, session logs, game-round history, and any messages you send through live chat or email support. Device data such as browser type and IP address is logged for security and fraud prevention. We do not collect more than we need to operate the account and comply with anti-fraud requirements.

Retention Timeline

Transaction records and account history are kept for five years from your last activity, in line with financial-record standards for online platforms. Session logs and support tickets are retained for two years. If you close your account, we archive your data for the full retention period before permanent deletion, so you can still request a copy during that window.

Access Control

Only our support, finance, and security teams can view your account details, and each access event is logged. We do not share your data with third parties except payment processors who need transaction references to clear your deposits and withdrawals. No marketing partners, no affiliate networks, no external analytics beyond what cookies cover below.

Your Rights

You can request a copy of all data we hold about you, ask us to correct an error in your profile, or request deletion before the retention deadline expires. Submit any of these requests through live chat or email support, and we will respond within ten business days with either the export file or confirmation that the change was applied.

Cookies and Tracking

We use session cookies to keep you logged in, functional cookies to remember your language and payment preferences, and analytics cookies to measure page load times and feature usage. No third-party ad trackers, no retargeting pixels. You can disable cookies in your browser, but doing so will log you out after every session and reset your preferences each time you visit.

Contact for Changes

If you want to update your email, correct a transaction note, request a data export, or ask for early deletion, open a live chat or send an email to support. Include your registered email and a brief description of the change. We will verify your account, process the request, and confirm once it is done — typically within two to ten business days depending on the request type.

Legal and Policy Answers You Can Act On

We collect your registered email, payment transaction IDs, session timestamps, game-round history, and any messages you send through live chat or email support. Device data such as IP address and browser type is logged for security purposes. We do not collect more than we need to operate your account and prevent fraud.

Transaction records and account history are retained for five years from your last activity, following financial-record standards for online platforms. Session logs and support tickets are kept for two years. If you close your account, we archive your data for the full retention period before permanent deletion.

Yes. Open a live chat or send an email to support with your registered email address and a request for a data export. We will verify your account and send you a file containing all stored data within ten business days. The export includes transaction history, session logs, and support correspondence.

Only our support, finance, and security teams can view your account, and every access event is logged. Payment transaction references are shared with Touch 'n Go, GrabPay, Boost, and FPX processors to clear deposits and withdrawals. We do not share data with marketing partners, affiliate networks, or external analytics platforms beyond session cookies.

We use session cookies to keep you logged in, functional cookies to remember language and payment preferences, and analytics cookies to measure page performance. No third-party ad trackers or retargeting pixels. You can disable cookies in your browser, but you will be logged out after every session and your preferences will reset each visit.

Open live chat or email support with your registered email and describe the change you need — whether it is updating your email address, correcting a transaction note, or requesting early deletion. We will verify your account, apply the change, and confirm within two to ten business days depending on the request type.

Access to mpo800 depends on local law and is available only where such platforms are permitted. We do not make licensing or regulatory claims beyond what we can verify. You are responsible for confirming your own legal standing before registering. If local law changes or your circumstances fall outside the permitted framework, access may be restricted.